Refund policy

You have 30 days from the delivery or pickup date to return items. All returns must be in their original condition, unworn, and with tags(if it came with tags).

Frequently asked questions

Returns & Exchanges Policy

We want you to love your purchase. If something isn’t right, we’re happy to help.

28-Day Return Window

We accept returns and exchanges within 28 days of delivery.

To be eligible for a return:

Items must be unworn, unwashed, and unused
Items must be in original condition
All original tags must be attached
Items must be free of stains, odors, or damage

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

Pre-order items (unless otherwise stated)
Sale or discounted items

Pre-Orders

Pre-order items are made-to-order or produced in limited quantities.

Deposits are refundable within 48 hours of purchase
After 48 hours, deposits become non-refundable once production begins
If we are unable to fulfill your preorder, you will receive a full refund

How to Start a Return

Open your original order confirmation email and click the return link for guidance

Return Shipping

Customers are responsible for return shipping costs
Original shipping fees are non-refundable

Refunds

Once your return is received and inspected:

Refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to appear

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery and we’ll make it right.

Exchanges

We currently offer exchanges for size only, subject to availability.

Final Notes

We reserve the right to refuse returns for items that do not fit the above criteria

If your address falls within our designated pickup radius, you will be eligible to select in-person pickup at checkout. Once your order is ready, you will be notified and instructed to contact us to arrange a pickup time.

Note: if order is not picked up within 7 days we have the right to cancel order with no refund

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Anyone is welcome to apply, however we are selective with whom we accept. Acceptance is based on if we believe you will be a strong fit for our brand and website, which includes reviewing your social media presence. If you applied and feel you should have been accepted, please reach out to us!

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

For the quickest response, DM us on instagram @reviva.fsu